Privacy Policy

About This Policy

This privacy policy explains how Beacon Pathways Limited ("we", "us", or "our") collects, uses, stores, and shares your personal data when you use our website, contact us, or engage with our supported accommodation services.

This policy applies to all visitors to our website, prospective and current residents, referral partners, local authorities, and anyone who contacts us.

This policy should be read alongside our Cookie Policy and Policies & Governance page.

Information We Collect

We collect personal data through various means depending on how you interact with us:

Information You Provide Directly

• •Contact details: Name, email address, phone number when you contact us or make a referral
• •Professional information: Job title, organisation name for referral partners and local authority contacts
• •Referral information: Details provided in referral forms about prospective residents
• •Correspondence: Any information you include in emails, messages, or enquiry forms

Information Collected Automatically

• •Technical data: IP address, browser type, operating system, device information
• •Usage data: Pages visited, time spent on pages, links clicked, referring website
• •Cookie information: See our Cookie Policy for details

How We Use Your Information

We use personal data for the following purposes:

• •Responding to enquiries: To reply to your questions, referrals, and partnership requests
• •Processing referrals: To assess suitability and arrange supported accommodation placements
• •Service delivery: To provide and manage our supported accommodation services
• •Maintaining relationships: To communicate with referral partners and local authorities
• •Improving our services: To understand how our website is used and enhance user experience
• •Legal and regulatory: To comply with legal obligations and regulatory requirements

Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following legal bases:

Where we rely on legitimate interests, we have conducted a balancing test to ensure your rights and freedoms are not overridden. You can request details of this assessment by contacting us.

Who We Share Your Data With

We may share your personal data with:

• •Local authorities: For referral processing and service coordination
• •Healthcare providers: Where necessary for resident welfare and support
• •Service providers: IT, hosting, and analytics providers who help us operate (under strict data processing agreements)
• •Professional advisers: Lawyers, accountants, and auditors where legally required
• •Regulatory bodies: Where required by law or to protect individuals from harm

We do not sell your personal data to third parties.

International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom. Where we use service providers based outside the UK (for example, cloud hosting or analytics services), we ensure appropriate safeguards are in place:

• •Transfers to countries with UK adequacy decisions (including the EEA)
• •Standard Contractual Clauses (SCCs) approved by the ICO
• •The UK International Data Transfer Agreement (IDTA) where applicable

You can request information about the safeguards in place for specific transfers by contacting us.

How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• •Right of access: Request a copy of the personal data we hold about you
• •Right to rectification: Request correction of inaccurate or incomplete data
• •Right to erasure: Request deletion of your data in certain circumstances
• •Right to restrict processing: Request that we limit how we use your data
• •Right to data portability: Request a copy of your data in a machine-readable format
• •Right to object: Object to processing based on legitimate interests
• •Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

How to Exercise Your Rights

To exercise any of your rights, please contact us at hello@beaconpathways.co.uk. We will respond to your request within one month. In complex cases, we may extend this by a further two months, but we will inform you if this is necessary.

We may need to verify your identity before processing your request. There is usually no fee for exercising your rights, although we may charge a reasonable fee for manifestly unfounded or excessive requests.

If you are not satisfied with how we handle your request, you have the right to complain to the Information Commissioner's Office (ICO). Visit ico.org.uk or call their helpline on 0303 123 1113.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:

• •Encryption of data in transit (HTTPS/TLS)
• •Secure access controls and authentication
• •Regular security assessments and updates
• •Staff training on data protection
• •Data processing agreements with third-party providers

Cookies and Tracking Technologies

We use cookies and similar technologies on our website. For detailed information about what cookies we use, why, and how to manage your preferences, please see our Cookie Policy.

Children's Privacy

Our website is not directed at children under 16 years of age. We do not knowingly collect personal data from children through this website. Where we provide services to young people aged 16-17, we obtain appropriate consents and safeguards as required by law.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated version number and effective date.

For significant changes that affect how we process your data, we will provide prominent notice on our website or contact you directly where appropriate.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us or email hello@beaconpathways.co.uk.